Neighbor Support Specialist - Kingsport
3.
5 Kingsport, TN Kingsport, TN Full-time Full-time $14.
72 - $16.
02 an hour $14.
72 - $16.
02 an hour 2 days ago 2 days ago 2 days ago UETHDA is seeking a Neighbor Support Specialist (NSS) for its Kingsport office located in the VO Dobbins Center to work as part of a team to provide coordination of a Neighborhood Services Office & Program Services.
At the direction of the Community Services Manager, the Neighbor Support Specialist (NSS) serves as first point of contact in the Neighborhood Service Center (NSC) and works cooperatively with other NSC staff.
The NSS must provide exceptional customer service to clients a/k/a neighbors in a fast-paced NSC.
The NSS is responsible for initial assessment to determine appropriate staff referral.
Our Culture The Upper East Tennessee Human Development Agency has been a strong force in the community since 1964.
Our mission can be summed up with Helping People.
Changing Lives.
We are looking for staff who are passionate about helping people and making a difference in their community.
ESSENTIAL FUNCTIONS Customer Service/Administrative First point of contact in the Center to greet all visitors in a positive, timely and respectful manner.
Must be able to efficiently operate the Neighborhood Service Center and serve neighbors when working alone in the center.
Provide active listening to ensure clients/neighbors receive excellent customer service while assessing their needs and referring them to appropriate staff.
Serve as point of contact for internal and external inquiries.
Builds and maintains positive relationships with clients/neighbors, and referral sources.
Serve as liaison in areas of:
services provided by Agency, referrals to other Agencies (if applicable),relaying messages to proper person while communicating professionally and effectively with all parties.
Assist in coordination of all NSC activities including recruitment of volunteers and facility management.
Provide administrative support to all center staff.
Effectively diffuse client/neighbor conflict to ensure optimum client/neighbor services.
Foster a positive teamwork culture and serve as a bridge between other staff in the center.
Ensure all center administrative tasks are completed timely, accurately, and efficiently.
Strong phone etiquette skills; answering phones in a prompt, courteous and professional manner.
Keep written inventory, order, and maintain office supplies for the Center.
Develop and maintain an efficient working knowledge of program software and stay up to date on Agency technology.
Keep the Neighborhood Service Center clean and clutter free.
Other duties as assigned.
Program Support and Regulatory Compliance Maintain case records in CSBG software and physical case records as instructed and required by grantors; Report irregularities or questions in reports to Community Services Manager.
Treat all neighbor/client information as confidential.
Leadership Competencies:
Teamwork Orientation.
Technical Capacity.
Problem Solving/Analysis.
Client Focus.
Communication Proficiency Decision Making.
Education and
Experience:
AS in Administrative Professional Technologies or related highly preferred.
Two years related experience including working with culturally diverse clients.
Strong interpersonal skills including tact, diplomacy, flexibility and service-oriented attitude.
Excellent computer skills, including Office365 programs of Excel, Word, Outlook, data entry into CSBG database and a technical aptitude.
Strong attention to detail and accuracy in data entry and record keeping.
Excellent written and verbal communication; strong multitasking abilities and organizational skills.
Ability to work with integrity, adaptability, discretion, and a professional approach.
Working knowledge of local community resources in job area.
Benefits
Summary:
Health Insurance (premium paid 100% by Agency for Employee only), Retirement (Tennessee Consolidated Retirement System), Life Insurance (1.
5 X Employee's Annual Wages), 14 Paid Holidays annually, 1 day of Vacation accrued per month and 1 day of Sick/Health Leave accrued per month worked.
Additional optional benefits are available Work Environment/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Occasional lifting up to twenty-five pounds, stooping, bending, standing and reaching.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to physically assist clients who have mobility issues in office setting (open doors for wheelchair bound neighbors, neighbors who require use of a walker or other accessibility equipment).
Position Type/Expected Hours of Work This is a full-time non-exempt position with standard hours of work/days Monday through Friday 8:
00 am to 4:
30 pm.
Travel Travel is primarily locally during the business day, although some out of area travel and overnight may be expected.
Salary:
$14.
72 to $16.
02 per hour.
Salary based entirely on related education.
EOE Statement:
UETHDA hires high quality staff from a variety of fields and education levels who have a passion in changing the lives of others.
UETHDA is an equal opportunity employer (EOE).
To be considered, all applicants must upload their resume through indeed.
com.
No phone calls please.
Job Type:
Full-time Pay:
$14.
72 - $16.
02 per hour Expected hours:
37.
5 per week
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
Day shift Monday to Friday Education:
Associate (Preferred)
Experience:
Administrative Support:
3 years (Preferred) Customer Service:
3 years (Preferred) Case management:
1 year (Preferred) Microsoft Office 365:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Kingsport, TN Kingsport, TN Full-time Full-time $14.
72 - $16.
02 an hour $14.
72 - $16.
02 an hour 2 days ago 2 days ago 2 days ago UETHDA is seeking a Neighbor Support Specialist (NSS) for its Kingsport office located in the VO Dobbins Center to work as part of a team to provide coordination of a Neighborhood Services Office & Program Services.
At the direction of the Community Services Manager, the Neighbor Support Specialist (NSS) serves as first point of contact in the Neighborhood Service Center (NSC) and works cooperatively with other NSC staff.
The NSS must provide exceptional customer service to clients a/k/a neighbors in a fast-paced NSC.
The NSS is responsible for initial assessment to determine appropriate staff referral.
Our Culture The Upper East Tennessee Human Development Agency has been a strong force in the community since 1964.
Our mission can be summed up with Helping People.
Changing Lives.
We are looking for staff who are passionate about helping people and making a difference in their community.
ESSENTIAL FUNCTIONS Customer Service/Administrative First point of contact in the Center to greet all visitors in a positive, timely and respectful manner.
Must be able to efficiently operate the Neighborhood Service Center and serve neighbors when working alone in the center.
Provide active listening to ensure clients/neighbors receive excellent customer service while assessing their needs and referring them to appropriate staff.
Serve as point of contact for internal and external inquiries.
Builds and maintains positive relationships with clients/neighbors, and referral sources.
Serve as liaison in areas of:
services provided by Agency, referrals to other Agencies (if applicable),relaying messages to proper person while communicating professionally and effectively with all parties.
Assist in coordination of all NSC activities including recruitment of volunteers and facility management.
Provide administrative support to all center staff.
Effectively diffuse client/neighbor conflict to ensure optimum client/neighbor services.
Foster a positive teamwork culture and serve as a bridge between other staff in the center.
Ensure all center administrative tasks are completed timely, accurately, and efficiently.
Strong phone etiquette skills; answering phones in a prompt, courteous and professional manner.
Keep written inventory, order, and maintain office supplies for the Center.
Develop and maintain an efficient working knowledge of program software and stay up to date on Agency technology.
Keep the Neighborhood Service Center clean and clutter free.
Other duties as assigned.
Program Support and Regulatory Compliance Maintain case records in CSBG software and physical case records as instructed and required by grantors; Report irregularities or questions in reports to Community Services Manager.
Treat all neighbor/client information as confidential.
Leadership Competencies:
Teamwork Orientation.
Technical Capacity.
Problem Solving/Analysis.
Client Focus.
Communication Proficiency Decision Making.
Education and
Experience:
AS in Administrative Professional Technologies or related highly preferred.
Two years related experience including working with culturally diverse clients.
Strong interpersonal skills including tact, diplomacy, flexibility and service-oriented attitude.
Excellent computer skills, including Office365 programs of Excel, Word, Outlook, data entry into CSBG database and a technical aptitude.
Strong attention to detail and accuracy in data entry and record keeping.
Excellent written and verbal communication; strong multitasking abilities and organizational skills.
Ability to work with integrity, adaptability, discretion, and a professional approach.
Working knowledge of local community resources in job area.
Benefits
Summary:
Health Insurance (premium paid 100% by Agency for Employee only), Retirement (Tennessee Consolidated Retirement System), Life Insurance (1.
5 X Employee's Annual Wages), 14 Paid Holidays annually, 1 day of Vacation accrued per month and 1 day of Sick/Health Leave accrued per month worked.
Additional optional benefits are available Work Environment/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Occasional lifting up to twenty-five pounds, stooping, bending, standing and reaching.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to physically assist clients who have mobility issues in office setting (open doors for wheelchair bound neighbors, neighbors who require use of a walker or other accessibility equipment).
Position Type/Expected Hours of Work This is a full-time non-exempt position with standard hours of work/days Monday through Friday 8:
00 am to 4:
30 pm.
Travel Travel is primarily locally during the business day, although some out of area travel and overnight may be expected.
Salary:
$14.
72 to $16.
02 per hour.
Salary based entirely on related education.
EOE Statement:
UETHDA hires high quality staff from a variety of fields and education levels who have a passion in changing the lives of others.
UETHDA is an equal opportunity employer (EOE).
To be considered, all applicants must upload their resume through indeed.
com.
No phone calls please.
Job Type:
Full-time Pay:
$14.
72 - $16.
02 per hour Expected hours:
37.
5 per week
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
Day shift Monday to Friday Education:
Associate (Preferred)
Experience:
Administrative Support:
3 years (Preferred) Customer Service:
3 years (Preferred) Case management:
1 year (Preferred) Microsoft Office 365:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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