Patient Service Representative/Front Desk
Southeastern Retina Associates Southeastern Retina Associates Tri-Cities, TN Tri-Cities, TN Full-time Full-time Estimated:
$25.
4K - $32.
2K a year Estimated:
$25.
4K - $32.
2K a year 17 hours ago 17 hours ago 17 hours ago The Patient Service Representative is responsible for checking-in/checking out patients as they arrive to the clinic for an appointment with our doctors.
They are responsible for making appointments, setting up and maintaining patient charts, and obtaining notes from the referring physician.
They are also responsible for daily chart prep and collecting co-pays, patient balances and deductibles as applicable.
Essential Functions:
Open/Close Location All mail to post Answers the phones and takes messages where applicable Prep/Stock all equipment (scanners, printers, fax machines) with supplies Check in patient Check current insurance and verify insurance is up to date Check demographics, phone number, and address and verify information is correct All information should be updated at entry point Inform patient of any previous balances Collect Co-pays, balances and deductibles if applicable upon entry Scan all necessary patient information (ins cards, physician referrals, Picture ID's, demographics, Hippa, privacy policy, etc) Check out patient Referral to other MD's Collect Co-pays, balances and deductibles if applicable upon entry Scan all chart notes and corresponding information pertaining to the days visit Schedules return appointments as per protocols Batch fee slips, treatment logs, payment records, sign-in sheets, and schedules for Billing Department Balance deposit at end of day (credit cards, cash, and checks) Collect faxes throughout the day to ensure they are delivered and scanned in a timely manner Chart Prep All charts prepped (forms, referral, etc)and ready for the next business day with printed schedule for back up Check insurances and referrals for all patients for the next business day All New Patient charts prepped with referring doctor note and or letter Online check of Medicare/Medicaid 4 pager completed by patient every 3 years Demographics completed every year Remain professional at all times with patients, staff and referring doctors.
Assists in keeping waiting room neat Gives occasional lunch and telephone relief for other staff Attends staff meetings as required Maintains strictest confidentiality; adhere to all HIPPA guidelines/regulations.
Performs other duties as required
Knowledge/Skills/Abilities:
Able to read, write and communicate and present a neat professional appearance.
Familiarity with medical terminology and experience in a customer service environment preferred.
Experience with computers Word processing and computer experience a must.
Must be organized and detail oriented Create a good impression as a friendly, empathetic, composed and efficient individual as this position has the first contact, phone or face-to-face, with the patient arriving for visit in the clinic.
Demonstrate reliability, a pleasant attitude and a willingness to perform the duties as required.
Able to maintain and comply with patient confidentiality and integrity policy on all matters.
Benefit Conditions:
Only full-time employees eligible
Benefits:
Health insurance Dental insurance Vision insurance Retirement plan Paid time off Schedule:
Monday to Friday Day shift 8 hour shift Travel required to our 5 locations in the Tri Cities Work Remotely No Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Tri-Cities, TN:
Reliably commute or planning to relocate before starting work (Preferred) Application Question(s):
Are you willing to travel in the Tri Cities?
Experience:
healthcare:
1 year (Preferred) Front Desk:
1 year (Preferred) Work Location:
Multiple locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
$25.
4K - $32.
2K a year Estimated:
$25.
4K - $32.
2K a year 17 hours ago 17 hours ago 17 hours ago The Patient Service Representative is responsible for checking-in/checking out patients as they arrive to the clinic for an appointment with our doctors.
They are responsible for making appointments, setting up and maintaining patient charts, and obtaining notes from the referring physician.
They are also responsible for daily chart prep and collecting co-pays, patient balances and deductibles as applicable.
Essential Functions:
Open/Close Location All mail to post Answers the phones and takes messages where applicable Prep/Stock all equipment (scanners, printers, fax machines) with supplies Check in patient Check current insurance and verify insurance is up to date Check demographics, phone number, and address and verify information is correct All information should be updated at entry point Inform patient of any previous balances Collect Co-pays, balances and deductibles if applicable upon entry Scan all necessary patient information (ins cards, physician referrals, Picture ID's, demographics, Hippa, privacy policy, etc) Check out patient Referral to other MD's Collect Co-pays, balances and deductibles if applicable upon entry Scan all chart notes and corresponding information pertaining to the days visit Schedules return appointments as per protocols Batch fee slips, treatment logs, payment records, sign-in sheets, and schedules for Billing Department Balance deposit at end of day (credit cards, cash, and checks) Collect faxes throughout the day to ensure they are delivered and scanned in a timely manner Chart Prep All charts prepped (forms, referral, etc)and ready for the next business day with printed schedule for back up Check insurances and referrals for all patients for the next business day All New Patient charts prepped with referring doctor note and or letter Online check of Medicare/Medicaid 4 pager completed by patient every 3 years Demographics completed every year Remain professional at all times with patients, staff and referring doctors.
Assists in keeping waiting room neat Gives occasional lunch and telephone relief for other staff Attends staff meetings as required Maintains strictest confidentiality; adhere to all HIPPA guidelines/regulations.
Performs other duties as required
Knowledge/Skills/Abilities:
Able to read, write and communicate and present a neat professional appearance.
Familiarity with medical terminology and experience in a customer service environment preferred.
Experience with computers Word processing and computer experience a must.
Must be organized and detail oriented Create a good impression as a friendly, empathetic, composed and efficient individual as this position has the first contact, phone or face-to-face, with the patient arriving for visit in the clinic.
Demonstrate reliability, a pleasant attitude and a willingness to perform the duties as required.
Able to maintain and comply with patient confidentiality and integrity policy on all matters.
Benefit Conditions:
Only full-time employees eligible
Benefits:
Health insurance Dental insurance Vision insurance Retirement plan Paid time off Schedule:
Monday to Friday Day shift 8 hour shift Travel required to our 5 locations in the Tri Cities Work Remotely No Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Tri-Cities, TN:
Reliably commute or planning to relocate before starting work (Preferred) Application Question(s):
Are you willing to travel in the Tri Cities?
Experience:
healthcare:
1 year (Preferred) Front Desk:
1 year (Preferred) Work Location:
Multiple locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
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